Privacy Policy

What we collect

• Account and profile data — your name, email address, company name, and trade. You sign in with email and password through Supabase Auth; authentication credentials are transmitted securely to Supabase and QuoteBack does not store plaintext passwords.
• Estimate and customer details you enter — customer name and contact info, job description, quote amount, dates, and notes you add or import via CSV.
• Follow-up history — the follow-up messages generated for you and the status changes you record.
• Usage and plan data — feature usage counts (such as AI follow-ups used this month), plan tier, and basic diagnostic logs.

AI generation

Data is sent to an AI provider only when you request an AI draft. In that case, the relevant estimate context (such as customer first name, job description, amount, and date sent) is sent to generate the message. If you use template mode, no data is sent for AI generation. Production AI generation runs server-side; no AI provider key is shipped in the extension.

Gmail

QuoteBack does not automatically read your Gmail inbox contents. Estimate entry and import are manual. Gmail is used only to open a prefilled draft that you review and send yourself. QuoteBack does not send email on your behalf.

Payments

QuoteBack offers a Free plan and a Solo plan for US$19 per month. Stripe processes Solo subscriptions and payment data. QuoteBack does not store your full card details.

How we use and share data

We use your data to operate the product: syncing your estimates, flagging follow-ups, generating drafts you request, enforcing plan limits, and providing support. QuoteBack does not sell personal data. We share data only with service providers needed to run the product, including Supabase for cloud storage, our server-side AI provider when you request a draft, and Stripe for subscription billing, or where required by law.

Chrome Web Store Limited Use

QuoteBack's use and transfer of information received from Chrome APIs adheres to the Chrome Web Store User Data Policy, including the Limited Use requirements. Data received from Chrome is used only to provide QuoteBack's estimate follow-up features. It is not used for personalized advertising and is not sold.

Retention and your choices

Your estimates and follow-up history are kept while your account is active. You can export your data to CSV at any time, and you can request deletion of your account and associated data. Deletion requests are handled manually through the support form.

Changes

We may update this policy as QuoteBack changes. If a change materially affects how we handle personal data, we will update this page and notify users when appropriate.

Contact

Privacy questions can be sent through the support form.